Question: A candidate has informed me that they are unable to log in because their account is locked, how do I unlock it?
Answer: You can unlock the candidates account by navigating to the candidates profile in admin, clicking edit on the account information widget, there should be a change account status widget on the next page, click change status and the candidates account should be unlocked.
Article ID: 893
Created On: Nov 17, 2013 at 2:38 PM
Last Updated On: Nov 27, 2018 at 10:33 AM
Authored by: KB Admin
Online URL: https://kb.mbafocus.com/article.php?id=893