Home » Categories » Frequently Asked Questions

I get an error message when trying to change a candidate’s default resume

Question: Candidate A is trying to change their default resume, but they get an error message telling them their resume is locked. I tried to change their resume and I get the same message, why is that?

 

Answer: A candidate cannot change their default resume because an admin has locked their default (active) resume.

To unlock a candidate's resume, navigate to the candidates profile in admin, go to the resume tab and click the Unlock Active Resume link in the actions tab.

If you do not see the Unlock Active Resume icon listed in the actions widget, then your admin account does not have the permission enabled.

You can edit this screen message here: Configuration Tab>Messages>Screen Messages>Choose Program>Search for "Candidate Resume Locked"

*Reviewed/GoodToMigrate*

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
What is a Widget?
Viewed 3925 times since Oct 11, 2010
How do I approve recruiters?
Viewed 5616 times since Oct 25, 2017
Navigating the Activity Calendar
Viewed 4379 times since Oct 31, 2017
What does "Respect Slot Count" mean on an OCR?
Viewed 3741 times since Feb 3, 2014
How do I create/ manage an admin account?
Viewed 5016 times since Mar 26, 2014
Adding buffer time into schedules
Viewed 4467 times since Oct 21, 2010
What is the difference between the candidate note exports?
Viewed 4691 times since Nov 16, 2013
A candidates offers aren’t showing up in the employment reporting widget
Viewed 3531 times since Nov 11, 2013
Does the admin - candidate activity tab show all candidate activity?
Viewed 4186 times since Nov 17, 2013
What is the difference between the two Job Match emails?
Viewed 4348 times since Dec 18, 2013