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SSO - Unrecognized User

Email Title:

SSO - Unrecognized User

Email ID:




Email Recipient(s):


Email Trigger:

Candidate attempts to log in using SSO, yet they are an unrecongized user for the system they are logging into. (Exact cause will be documented in the email received.)

The GradLeaders Standard Email template is Populated

The email is sent automatically

Admins may edit the email on the Job Program

The following is a list of defined replaceable parameters that may be used in the SSO - Unrecongized User template:

AdditionalInfo - {additionalinfo}

EmailAddress - {emailaddress}

ErrorDate - {errordate}

ErrorDescription - {errordescription}

ErrorType - {errortype}

LoginURL - {loginurl}

SecurityRole - {securityrole}

UserName - {username}

This email is controlled by the following program settings (if applicable):

GradLeaders Control: Schools > Settings > Integration > Single Sign-On Error Sender Email

GradLeaders Control: Schools > Settings > Integration >  Single Sign-On Error Recipient Email.

(If either of these email addresses are blank, no email will be sent.)

Note: If you do not have access to the configuration, please use the “Contact” link above for assistance with modifying your email templates or contact a GradLeaders Representative

An example email:


SSO - Unrecognized User Error


This notification is to inform you that a user of GradLeaders Career Center encountered an error while attempting to  authenticate using Single Sign-On.  The Error Description listed below  is the message that was displayed to the user when this problem was  encountered.  Action may need to be taken on your part before the user  will be able to successfully authenticate with GradLeader Career Center.  Please review the  information below for the specific error type:

This user encountered an Unrecognized User error.  A user  attempted to login to the system, but we were not able to find an  account for them.  Please review the information below to determine if  this user should have access and then verify they are setup correctly in  GradLeaders Career Center.

Error Type: {errortype}

Error Description: {errordescription}

Error Date: {errordate}

Module/Role: {securityrole}

Login URL: {loginurl}

Username: {username}

Email Address: {emailaddress}

Additional Info: {additionalinfo}



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