Home » Categories » Frequently Asked Questions

Unable to create account: The E-mail address is already in use

Problem: A candidate is trying to log in but they get the following error message, why?

Unable to create account: The E-mail address is already in use.; please contact your school administrator.

Likely Cause(s): The username associated with the candidate email address in the school system does not match the username associated with the same email address in GradLeaders Career Center.

Example:

On the school side:

Username: Username1

Email: emailaddress@domain.com

In GradLeaders Career Center:

Username: Usernameab1

Email: emailaddress@domain.com

NOTE: You will not be able to replicate this error by signing in as the candidate through the admin module because your already in GradLeaders Career Center. The Sign In As function does not follow the same login protocol.

Resolution: Locate the candidate account associated with the email address and make sure the username matches the username you have in your system for this candidate.

If you cannot find the candidate account then send in a ticket with the email address and username you have in file for this candidate along with the error details and we will locate the candidate.

*Reviewed/GoodToMigrate*

 

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
How can candidates view expired jobs?
Viewed 3312 times since Nov 17, 2013
How Do I Batch Update & Assign Answers
Viewed 3429 times since Oct 25, 2017
Does the hotlist job notification take candidate applications into account?
Viewed 3478 times since Nov 17, 2013
What are the new screening criteria for jobs and interviews?
Viewed 3716 times since Oct 6, 2017
How does GradLeaders Recruiting (GREC) work and how does it benefit job-seeking students?
Viewed 4635 times since Aug 8, 2019
Where are the Adobe PDF Icons?
Viewed 3818 times since Dec 23, 2013
What is a Dashboard Message?
Viewed 4494 times since Oct 18, 2010
How do I batch email recruiters?
Viewed 2553 times since Oct 25, 2017
Updating the max pages per resumes setting
Viewed 3435 times since Nov 11, 2013
Candidate Registration is Closed
Viewed 3607 times since Dec 18, 2013